Standard shipping via UPS Ground or USPS Priority Mail.

Standard shipping on orders over $75.00 within the Continental US is only $3.95.

New Shipping policy effective as of January 1, 2007.

All items are shipped standard via UPS Ground or USPS Priority Mail. 

Prices are based on the table below.

Packages are usually mailed the next business day for in stock items. 

We normally stock a fairly large inventory of the items we offer for sale.  On rare occasions however we do run out.  If an item on your order is out of stock, we will hold the order for 3 days.  If still not in stock by then your order will be processed and shipped.   You will need to reorder the out of stock item on your next order, as we no longer automatically ship back orders.

You will be notified if any of your items are out of stock .

Packages generally take 5 to 10 business days to arrive.

(Exceptions to all delivery times: APO/FPO, PO Boxes, Alaska, Hawaii, Puerto Rico, Canada, Europe, Australia and some remote areas in the Continental USA )

Shipments less than 3 lbs are typically sent via USPS Priority Mail. 

Shipments over 3 lbs, bulky items or aerosols are typically sent UPS. 

To help us contain costs, we reserve the right to ship your order by the most cost-effective method available to us.

Please see chart below for standard shipping rates in US

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Additional Shipping Options:

• If you would like to have you package shipped Next Day Air or 2 Day Air Express, you will be charged for the actual shipping charge.  The shipping charge will be determined after you place your order.  If you need to know the actual charge before you place your order please contact us via e-mail at admin@ilovethread.com or call toll free at 866-210-0072.

·         UPS 3 day select please add $14.00

Residents of Hawaii, Alaska, & Puerto Rico; please add additional $7.00 for shipping

The information below refers to International Customers.

As of January 1, 2006 we now will ship to:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom.

Please note: Packages shipped outside of the United States take additional time to process as packages have to be taken to the post office for Customs processing.

International Shipping Rates & Information
All packages are shipped via US Postal Service, Air Mail. ACTUAL shipping rates will be charged. Actual rates are based on the weight and/or size of the package. You will NOT see the shipping rates as you are checking out on our site. The rate is determined when the package ships. Some countries have a size restriction, please be aware of your counties limitations before ordering.

If you need to know the shipping charge before you place an order please send us an e-mail at admin@ilovethread.com with a list of the items you wish to purchase.  We will calculate your charges before hand.

Customer is responsible for all applicable government taxes, duties, custom fees and/or broker fees.

Back ordered items will be cancelled unless delivery is expected in a day or two. We may hold your order, pending delivery of back ordered items, in an attempt to ship as much merchandise as possible.

Items with SHIPPING RESTRICTIONS will be cancelled from your order.

When you place an online order, you automatically accept the responsibility for lost, stolen, or damaged merchandise shipped by The Sewphisticated Stitcher

Return Policy:

If you receive an item that's not what you expected, simply send it back to us in unused condition within 30 days of purchase.  We'll refund your purchase price, less a 15% restocking fee.  Please call us at 866-210-0072 for a return authorization.

Exceptions to our Return Policy:

Electronically delivered computer software (including embroidery designs) may not returned or refunded under any circumstance; software delivered via CDROM may only be returned if the CDROM package has not been opened.

Shipping charges will not be refunded unless we are in error or the product is defective.

Your account will be credited with-in two business days.

If an item is damaged in shipping, please retain all packing materials and call us toll-free at 866-210-0072 so that we can arrange for a replacement.

If the order was shipped by UPS, we will initiate a damage claim with them a UPS driver will probably need to see the damaged item as well as the packing materials.  For items sent by USPS.  We will replace the damage item once we've received the broken item from you.

You may send payments & returns to:

The Sewphisticated Stitcher

1050 Robbins Street

Seymour, WI 54165

Undeliverable or Refused Shipments:
If a shipment is returned to us because the address you provided in your order is undeliverable, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee.

If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a  15% restocking fee. We will not attempt to ship your order a second time.

 
We hope you enjoy your online shopping experience with us. If you have any questions about any of our products, please feel free to email us at:
gail@ilovethread.com

Fax: 866-210-0072