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Home > Shipping Information

Shipping  Information - click to enlarge

Standard shipping via FedEx Ground or USPS Priority Mail.









Information regarding payments:

We accept Master Card, VISA, Discover, American Express, and ATM / Debit Cards with a VISA or Master Card logo.  We also accept PayPal

We also accept personal checks, money orders, cashier's checks, but we do not ship your order until they have cleared.

Information regarding credit card and debit card charges:

Your card is only authorized when you place an order. We don't charge your credit card until the order has shipped and is on its way to you.

If you are paying for your order with a DEBIT CARD please note:   Your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold verifies that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction.

Information regarding sales tax: 

Only Wisconsin residents will be charged for sales tax. 

Information regarding out of stock items on your order:

We normally stock a fairly large inventory of the items we offer for sale.  On rare occasions however we do run out.  If an item on your order is out of stock, we will hold the order for 4 days.  If still not in stock by then your order will be processed and shipped.   You will need to reorder the out of stock item on your next order as we do not automatically ship back orders.

You will be notified if any of your items are out of stock. 

Information regarding shipping:

The Sewphisticated Stitcher is centrally located in Wisconsin.  This means that we can send packages to most areas of the Continental USA in 3 business days.  (West cost will take 4 business days)

(Exceptions to all delivery times: APO/FPO, PO Boxes, Alaska, Hawaii, US Territories, Canada, and some remote areas in the Continental USA and locations outside of US )

Normally we offer same day shipping if we receive your order by 11:00 am Central time.  M-F

All items are shipped standard via FedEx Ground or USPS Priority mail.  You will receive a separate e-mail with your shipping tracking number when your order has shipped.

Please see chart below for standard shipping rates in US

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Standard Delivery Lower 48 States

Merchandise total rate

 

$0-$10

$5.95

$10.01-$30

$6.95

$30.01-$50

$8.95

$50.01-$74.99

$9.95

$75 or more

$4.95

 

 Residents of Hawaii, Alaska, & US Territories; please add additional $7.00 for shipping

 

 

 

New Policy for expedited shipping (as of June 19th 2009)

 

If you would like to have your package shipped Next Day Air, 2 Day Air Express,

OR 3 Day Air you will be charged for the actual shipping cost.

 

Instructions For Rush Orders:

 

If you need your order in a hurry you must call us for expedited shipping. 

Orders for expedited shipping must be received no later than 11:00 am (central)

in order to be shipped that same day.   Expedited shipping can be VERY COSTLY

so we will work with you to be sure you understand exactly what you will be

charged and what options you have to get your order faster than standard shipping.

Call us toll free at 866-210-0072.

 

 

 

The information below refers to International Customers.

Foreign Countries we ship to:

 

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom.

 

Please note: Packages shipped outside of the United States take additional time to process as packages have to be taken to the post office for Customs processing.

International Shipping Rates & Information


All packages are shipped via US Postal Service, Air Mail. ACTUAL shipping rates will be charged. Actual rates are based on the weight and/or size of the package. You will NOT see the shipping rates as you are checking out on our site. The rate is determined when the package ships. Some countries have a size restriction, please be aware of your counties limitations before ordering.

If you need to know the shipping charge before you place an order please send us an e-mail at admin@thesewphisticatedstitcher.com with a list of the items you wish to purchase.  We will calculate your charges before hand.

Customer is responsible for all applicable government taxes, duties, custom fees and/or broker fees.

Back ordered items will be cancelled unless delivery is expected in a day or two. We may hold your order, pending delivery of back ordered items, in an attempt to ship as much merchandise as possible.

Items with SHIPPING RESTRICTIONS will be cancelled from your order.

When you place an online order, you automatically accept the responsibility for lost, stolen, or damaged merchandise shipped by The Sewphisticated Stitcher



  Pay with major credit cards, check, money order or PayPal
Pay with major credit cards, check, money order or PayPal

FedEx Delivery Estimate Map from zip code 54165 (Seymour WI) -  Most packages ship the next business day
FedEx Delivery Estimate Map from zip code 54165 (Seymour WI) - Most packages ship the next business day


Return Policy:

 

If you receive an item that's not what you expected, simply send it back to us in new unused/unwashed re-saleable condition within 30 days of purchase and we will refund your purchase price. If you return it between 31 and 60 days you will incur a 15% restocking fee.  We do not allow returns after 60 days.  Please call us at 866-210-0072 for a return authorization. 

 

We do have 1 exception to this policy if you purchase multiples of an item (for example a dozen baby bibs)  you can wash 1 (one single bib-  to test for shrinkage, wrinkling and  other factors) and still get a refund for the entire dozen, BUT if you wash all 12 you are not able to return them. We allow this exception because we do understand that what an item looks like after washing is important to the finished results of your projects. 

 

A note regarding software:

Electronically delivered computer software (including embroidery designs) may not returned or refunded under any circumstance; software delivered via CDROM may only be returned if the CDROM package has not been opened.

 

Shipping charges will not be refunded unless we are in error or the product is defective.

 

Your account will be credited with-in two business days.

 

If an item is damaged in shipping, please retain all packing materials and call us toll-free at 866-210-0072 so that we can arrange for a replacement.

 

If the order was shipped by Fed, we will initiate a damage claim with them, a FedEx driver will probably need to see the damaged item as well as the packing materials.  For items sent by USPS.  We will replace the damage item once we've received the broken item from you.

You may send payments & returns to:

 

The Sewphisticated Stitcher

1050 Robbins Street

Seymour, WI 54165

 

 

Undeliverable or Refused Shipments:
If a shipment is returned to us because the address you provided in your order is undeliverable, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee.

 

If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a  15% restocking fee. We will not attempt to ship your order a second time.


We hope you enjoy your online shopping experience with us. If you have any questions about any of our products, please feel free to email us at: 
gail@ilovethread.com

 

Fax: 866-210-0072

 

You may send payments & returns to:

 

The Sewphisticated Stitcher

1050 Robbins Street

Seymour, WI 54165

 

Copyright 2006 The Sewphisticated Stitcher