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Payment & Return Information - click to enlarge

Payment & Return Information



 

 

 

 

 

 

 

 

 

 

Payment & Refund Policy

 

You can pay for your purchase with MasterCard, Visa, American Express, Discover, Yahoo Wallet, PayPal, Cashiers Check, Money Order & Personal Check.

 

We do understand some customers are not comfortable entering their credit card number on line, just fill your shopping cart and go through our secure checkout process; select “Call in Credit Card #" as your method of payment. We'll hold your order until we hear from you.

 

To complete your order, call or fax us toll free at 866-210-0072 with your credit card information.

 

(Please note: all purchases paid with personal check will be shipped 10 days after receipt of check)

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Return Policy:

 

If you receive an item that's not what you expected, simply send it back to us in new unused/unwashed re-saleable condition within 30 days of purchase and we will refund your purchase price. If you return it between 31 and 60 days you will incur a 15% restocking fee.  We do not allow returns after 60 days.  Please call us at 866-210-0072 for a return authorization. 

 

We do have 1 exception to this policy if you purchase multiples of an item (for example a dozen baby bibs)  you can wash 1 (one single bib-  to test for shrinkage, wrinkling and  other factors) and still get a refund for the entire dozen, BUT if you wash all 12 you are not able to return them. We allow this exception because we do understand that what an item looks like after washing is important to the finished results of your projects. 

 

A note regarding software:

Electronically delivered computer software (including embroidery designs) may not returned or refunded under any circumstance; software delivered via CDROM may only be returned if the CDROM package has not been opened.

 

Shipping charges will not be refunded unless we are in error or the product is defective.

 

Your account will be credited with-in two business days.

 

If an item is damaged in shipping, please retain all packing materials and call us toll-free at 866-210-0072 so that we can arrange for a replacement.

 

If the order was shipped by Fed, we will initiate a damage claim with them, a FedEx driver will probably need to see the damaged item as well as the packing materials.  For items sent by USPS.  We will replace the damage item once we've received the broken item from you.

You may send payments & returns to:

 

The Sewphisticated Stitcher

1050 Robbins Street

Seymour, WI 54165

 

 

Undeliverable or Refused Shipments:
If a shipment is returned to us because the address you provided in your order is undeliverable, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee.

 

If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a  15% restocking fee. We will not attempt to ship your order a second time.


We hope you enjoy your online shopping experience with us. If you have any questions about any of our products, please feel free to email us at: 
gail@ilovethread.com

 

Fax: 866-210-0072

 

You may send payments & returns to:

 

The Sewphisticated Stitcher

1050 Robbins Street

Seymour, WI 54165

 


The Sewphisticated Stitcher & ILoveThread.com

We are a Machine Embroiderer’s Delight offering you

sumptuous supplies, notions you’ll relish, designs & blanks to unleash your creativity. 

 

You’ll love our wide selection, monthly and weekly specials, quick shipping and personalized customer service. 

 

We accept credit card payments by Visa, MasterCard, American Express and Discover.  We also accept personal checks, cashiers checks or money order payments by mail.

 

We have a Fully Secure Online Shopping Cart!

We do understand some customers are not comfortable entering their credit card number on line, just fill your shopping cart and go through our secure checkout process; select  "Call in Credit Card #" as your method of payment. We'll hold your order until we hear from you.

 

To complete your order, call or fax us toll free at 866-210-0072 with your credit card information.  Canadian customers can call 920-833-0555

We love to hear from our customers, feel free to call or e-mail us with any questions you have regarding your machine embroidery needs.

 

The Sewphisticated Stitcher wants to be your favorite machine embroidery supplier.  We offer a huge selection of Madeira machine embroidery thread & quilting thread for embellishing, embroidery stabilizers, QuickStitch Embroidery paper, blank items to embroider, machine embroidery supplies, sewing notions and embroidery designs. Our Goal is 100% Customer Satisfaction. We host a Fully Secure Online Shopping Cart to make your experience Safe, Convenient, & Simple.



 

**If you need your order in a hurry you must call us for expedited shipping!**

 

Toll free 1-866-210-0072

 

Expedited shipping is based on actual FedEx rates calculated by weight and dimension of the package.

 

Click here for more detailed information regarding expedited shipping.  (look for the blue box)

 

 

We hope you enjoy your online shopping experience with us.

If you have any questions about any of our products,

please feel free to contact us at:

 

admin@thesewphisticatedstitcher.com

Phone or fax toll free # 866-210-0072

 



Copyright 2006 The Sewphisticated Stitcher