Information regarding payments:
accept Master Card, VISA, Discover, American Express, and ATM / Debit Cards
with a VISA or MasterCard logo. We also accept PayPal
accept personal checks, money orders, cashier's checks, but we do not ship your
order until they have cleared our bank.
Information regarding credit card and debit card charges:
card is only authorized when you place an order. We don't charge your credit
card until the order has shipped and is on its way to you.
If you are paying for your order with a DEBIT CARD please note: Your bank statement will show two entries at the same time, a
pre-authorization and the final sale. The pre-authorization hold will fall off
within a couple days, depending on your bank's policies. This hold verifies that funds are available, allowing us to
begin processing your order. Unfortunately, with a debit card, the
pre-authorization hold and final charge aren't combined into one single
Information regarding sales tax:
Wisconsin residents will be charged for sales tax.
Information regarding out of stock items on your order:
normally stock a fairly large inventory of the items we offer for sale. On rare occasions however we do run out. If an item on your order is out of stock, we
will hold the order for 4 days. If still not in stock by then your order will be processed and
shipped. You will need to reorder
the out of stock item on your next order as we do not automatically ship back
will be notified if any of your items are out of stock.
If you receive an item
that's not what you expected, simply send it back to us in new
unused/unwashed re-saleable condition within 30 days of purchase
and we will refund your purchase price. If you return it between 31 and 60
days you will incur a 15% restocking fee. We do not allow returns
after 60 days. Please call us at
866-210-0072 for a return authorization.
We do have 1 exception to
this policy if you purchase multiples of an item (for example a dozen baby
bibs) you can wash 1 (one single
bib- to test for
shrinkage, wrinkling and other factors) and still get a refund for the entire dozen, BUT… if you wash all 12
you are not able to return them. We allow this exception because we do
understand that what an item looks like after washing is important to the
finished results of your projects.
A note regarding
computer software (including embroidery designs) may not returned or refunded
under any circumstance; software delivered via CDROM may only be returned
if the CDROM package has not been opened.
Shipping charges will not
be refunded unless we are in error or the product is defective.
Your account will be
credited with-in two business days.
If an item is damaged in
shipping, please retain all packing materials and call us toll-free at
866-210-0072 so that we can arrange for a replacement.
If the order was shipped
by Fed, we will initiate a damage claim with them, a FedEx driver will probably
need to see the damaged item as well as the packing materials. For
items sent by USPS. We will replace the damage item once we've
received the broken item from you.
You may send payments
& returns to:
1050 Robbins Street
Seymour, WI 54165