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Home > Payment & Return Policy

Payment & Return Policy



Information regarding payments:

We accept Master Card, VISA, Discover, American Express, and ATM / Debit Cards with a VISA or MasterCard logo.  We also accept PayPal

We accept personal checks, money orders, cashier's checks, but we do not ship your order until they have cleared our bank.

Information regarding credit card and debit card charges:

Your card is only authorized when you place an order. We don't charge your credit card until the order has shipped and is on its way to you.

If you are paying for your order with a DEBIT CARD please note:   Your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold verifies that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction.

Information regarding sales tax: 

Only Wisconsin residents will be charged for sales tax. 

Information regarding out of stock items on your order:

We normally stock a fairly large inventory of the items we offer for sale.  On rare occasions however we do run out.  If an item on your order is out of stock, we will hold the order for 4 days.  If still not in stock by then your order will be processed and shipped.   You will need to reorder the out of stock item on your next order as we do not automatically ship back orders.

You will be notified if any of your items are out of stock. 

 

Return Policy:

If you receive an item that's not what you expected, simply send it back to us in new unused/unwashed re-saleable condition within 30 days of purchase and we will refund your purchase price. If you return it between 31 and 60 days you will incur a 15% restocking fee.  We do not allow returns after 60 days.  Please call us at 866-210-0072 for a return authorization. 

We do have 1 exception to this policy if you purchase multiples of an item (for example a dozen baby bibs)  you can wash 1 (one single bib-  to test for shrinkage, wrinkling and  other factors) and still get a refund for the entire dozen, BUT  if you wash all 12 you are not able to return them. We allow this exception because we do understand that what an item looks like after washing is important to the finished results of your projects. 

A note regarding software:

Electronically delivered computer software (including embroidery designs) may not returned or refunded under any circumstance; software delivered via CDROM may only be returned if the CDROM package has not been opened.


Shipping charges will not be refunded unless we are in error or the product is defective.


Your account will be credited with-in two business days.


If an item is damaged in shipping, please retain all packing materials and call us toll-free at 866-210-0072 so that we can arrange for a replacement.


If the order was shipped by Fed, we will initiate a damage claim with them, a FedEx driver will probably need to see the damaged item as well as the packing materials.  For items sent by USPS.  We will replace the damage item once we've received the broken item from you.

 

You may send payments & returns to:

 

The Sewphisticated Stitcher

1050 Robbins Street

Seymour, WI 54165



The Sewphisticated Stitcher & ILoveThread.com

We are a Machine Embroiderer’s Delight offering you

sumptuous supplies, notions you’ll relish, designs & blanks to unleash your creativity. 

 

You’ll love our wide selection, monthly and weekly specials, quick shipping and personalized customer service. 

 

We accept credit card payments by Visa, MasterCard, American Express and Discover.  We also accept personal checks, cashiers checks or money order payments by mail.

 

We have a Fully Secure Online Shopping Cart!

We do understand some customers are not comfortable entering their credit card number on line, just fill your shopping cart and go through our secure checkout process; select  "Call in Credit Card #" as your method of payment. We'll hold your order until we hear from you.

 

To complete your order, call or fax us toll free at 866-210-0072 with your credit card information.  Canadian customers can call 920-833-0555

We love to hear from our customers, feel free to call or e-mail us with any questions you have regarding your machine embroidery needs.

 

The Sewphisticated Stitcher wants to be your favorite machine embroidery supplier.  We offer a huge selection of Madeira machine embroidery thread & quilting thread for embellishing, embroidery stabilizers, QuickStitch Embroidery paper, blank items to embroider, machine embroidery supplies, sewing notions and embroidery designs. Our Goal is 100% Customer Satisfaction. We host a Fully Secure Online Shopping Cart to make your experience Safe, Convenient, & Simple.



 

**If you need your order in a hurry you must call us for expedited shipping!**

 

Toll free 1-866-210-0072

 

Expedited shipping is based on actual FedEx rates calculated by weight and dimension of the package.

 

Click here for more detailed information regarding expedited shipping.  (look for the blue box)

 

 

We hope you enjoy your online shopping experience with us.

If you have any questions about any of our products,

please feel free to contact us at:

 

admin@thesewphisticatedstitcher.com

Phone or fax toll free # 866-210-0072

 



Copyright 2006 The Sewphisticated Stitcher